Have a question about your order, a product, or need assistance with something else? Our customer support team is ready to assist you.
For the fastest response, email us at:
assistanceconnect@nicktobyn.shop
We typically respond within 24 hours during business days.
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. See our Returns Policy for details.
Yes, we ship to over 40 countries worldwide. International shipping rates are calculated at checkout.
Care instructions vary by product. Generally, we recommend dusting regularly with a soft, dry cloth and avoiding harsh cleaning chemicals. Specific care instructions are included with each lamp.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.