We want you to love your purchase. If you're not completely satisfied with your lamp, you can return it within 30 days of delivery for a full refund.
To be eligible for a return, your item must be:
To initiate a return, please contact our customer service team at assistanceconnect@nicktobyn.shop with your order number and reason for return. We will provide you with a return authorization and instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a trackable shipping service and purchasing shipping insurance for items over $75.
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item. This ensures the fastest processing time.
Gift cards and final sale items cannot be returned.
If your item arrives damaged or defective, please contact us immediately at assistanceconnect@nicktobyn.shop with photos of the damage. We will arrange for a replacement or full refund at no cost to you.